Workster is partnering with a leading European BPO to hire an experienced Turkish-speaking Trust & Safety Supervisor for their growing Team, working from Sofia.
You will be leading your own Team in the domain of content moderation for a giant of the worldwide gaming industry.

Your Role

  • Drive your own Team of 12-15 content moderators with multilingual skills
  • Ensure delivery of main KPIs
  • Liaise with Account Manager and improve performance of the program
  • Maintain a strong understanding of Safety Policy guidelines
  • Maintain a strong connection to your market’s pop culture and current affairs
  • Enforce Community and Safety Policy through moderation tasks
  • Work with Trust & Safety Lead & Champion on escalations and in-game security incidents
  • Support broader Trust & Safety projects

Your Qualifications

  • Strong proficiency in Turkish (C1) and English (B2+) language
  • 1+ year of managing a Team, preferably in BPO settings
  • 2+ years supporting an online/gaming community or similar
  • 1+ year in Content Moderation
  • Demonstrable understanding of current/pop culture within your language/market
  • Comfortable working with issues of harm, self-harm, sexual abuse material, hate material, etc.
The Offer
  • Very stable job and career development opportunities
  • Attractive salary
  • Additional health insurance
  • 50+ benefits and services to choose from
  • Positive international working environment
  • Support and learning
  • Employee referral bonuses