Workster is partnering with a leading global customer experience provider to recruit Danish-speaking Customer Support Specialists for a remote role based in Portugal.

In this position, you will support a digital payments and point-of-sale solution used by small and medium-sized businesses. You will assist customers with onboarding, transactions, and technical support, helping them manage their sales and grow their business effectively.

Your Role

  • Provide support via phone, email, and chat, ensuring a professional and helpful customer experience
  • Assist with account setup and onboarding for new users
  • Support customers with orders, deliveries, and logistics-related inquiries
  • Troubleshoot technical issues related to the application, devices, and accessories
  • Handle financial-related questions, including transactions, deposits, and activity reports
  • Provide clear and accurate product information to customers
  • Escalate complex issues to the appropriate teams when necessary
  • Maintain accurate records of customer interactions and follow internal procedures

Your Qualifications

  • Fluent Danish (C1/C2) with good English skills
  • Previous experience in customer support or service roles is an advantage
  • Strong communication and problem-solving skills
  • Comfortable working with digital tools and multiple systems
  • Ability to explain technical and financial topics clearly
  • Customer-focused mindset with attention to detail
  • Ability to work independently in a remote environment
  • Team player with adaptability in a dynamic setting

The Offer

  • Remote position within Portugal (with potential transition to on-site in the future)
  • Full-time role: 40 hours per week
  • 22 days of paid annual leave + Portuguese public holidays
  • Paid training with structured onboarding
  • Health insurance from day one
  • Stable international work environment
  • Career growth opportunities within a global organization