Workster is partnering with a rapidly growing e-mobility startup to recruit Customer Support Specialists for their Brooklyn, NY team.

In this role, you will be the first point of contact for potential customers, helping them navigate the e-bike selection process, answering product-related questions, and providing expert guidance. Your focus will be on delivering an exceptional customer experience and supporting sales conversion.

Your Role

  • Engage with potential customers through email, chat, phone, and in-person interactions
  • Provide expert guidance and personalized recommendations on e-bike and bicycle products
  • Assist customers in decision-making to ensure they find the right product for their needs
  • Collaborate with logistics and operations teams to ensure smooth order fulfillment
  • Share knowledge with the team and contribute to internal training resources
  • Gather and report customer feedback to improve products and sales processes

Your Qualifications

  • Expert knowledge of e-bikes or bicycles (experience in bike shops, manufacturing, or related industries)
  • Excellent written and oral communication skills
  • Comfort with technology and digital tools
  • Empathetic, enthusiastic, and customer-focused personality
  • Ability to work autonomously in a fast-paced environment
  • Strong problem-solving skills and adaptability in ambiguous situations
  • Interest in sustainability, mobility, and technology is a plus
  • Previous experience in customer support is advantageous

The Offer

  • Full-time on-site role in Brooklyn, New York
  • Schedule: Tuesday to Saturday, 9:30 AM – 6:00 PM
  • Work in a dynamic startup environment with ambitious and passionate colleagues
  • Opportunity to work with a wide variety of e-bike models and brands
  • Be part of an innovative and fast-growing international company
  • Paid training and structured onboarding
  • Career growth and professional development opportunities
  • Access to high-quality tools and resources for e-bike support
  • Comprehensive medical, dental, and vision plans
  • Life, accidental death, and long-term disability insurance
  • Paid parental leave