Workster is partnering with a leading international customer experience provider to recruit a Dutch-speaking Team Leader for a BPO operation.

This is a great opportunity for an experienced customer service professional ready to take ownership of a team, drive performance, and create a positive working environment. You’ll coach and develop your team while ensuring excellent service, strong results, and consistent achievement of operational targets.

Your Role

  • Lead, motivate, and support a team of Customer Service Representatives
  • Monitor individual and team performance against KPIs, quality standards, and service targets
  • Provide regular coaching, feedback, and performance reviews
  • Support agents with escalated or complex customer cases
  • Identify performance gaps and create effective improvement plans
  • Manage daily operations, attendance, scheduling, and workload distribution
  • Communicate operational updates, procedures, and business objectives to the team
  • Work closely with Operations, Quality, Training, and other departments to improve results
  • Promote a positive, collaborative, and high-performance team culture

Your Qualifications

  • Fluent Dutch (C1/C2)
  • Good command of English (B2 level or above)
  • Previous experience in a Team Leader, Supervisor, Senior Agent, or similar BPO/Customer Service role
  • Strong leadership, coaching, and people-management skills
  • Good understanding of customer service KPIs and performance management
  • Excellent communication and problem-solving abilities
  • Confident handling escalations and challenging situations
  • Organized, proactive, and comfortable managing multiple priorities
  • Strong computer skills and experience with CRM or contact centre systems
  • Ability to motivate others and lead by example

The Offer

  • Competitive remuneration package
  • Stable full-time employment
  • Opportunity to lead and develop a customer service team
  • Professional onboarding and ongoing management training
  • Career progression within an international organization
  • Dynamic and multicultural working environment
  • Employee benefits and wellbeing initiatives
  • Continuous learning and professional development opportunities