Workster partners with a leading outsourcing and BPO consultancy seeking a French-speaking Technical Support Representative for a FinTech platform in Porto, Portugal. This opportunity is ideal for candidates with strong MySQL knowledge who are passionate about technology and customer support. No previous work experience is required, and the role includes paid training and structured onboarding.

Your Role

  • Provide technical support to customers in French and communicate with developers in English through chat and voice channels.
  • Troubleshoot and resolve product-related issues using MySQL.
  • Collaborate with team members and escalate complex issues to the development team when necessary.
  • Respond to customer inquiries promptly and professionally to maintain high levels of customer satisfaction.
  • Act as a bridge between customers and developers, communicating technical details clearly and effectively.

Your Qualifications

  • Native or fluent French, both spoken and written.
  • Fluent English, with a minimum B2 level.
  • Strong understanding of MySQL.
  • Knowledge of or familiarity with Postman is considered an advantage.
  • Availability to work on a rotating shift schedule from Monday to Friday, between 07:00 and 19:00.
  • A high school diploma or equivalent qualification, or higher.
  • No previous work experience is required, but solid knowledge of MySQL is essential.
  • A strong interest in technology and providing outstanding customer support.
  • Availability to attend two weeks of office-based training in Porto, with accommodation support provided during the training period.

The Offer

  • Full-time, on-site position in Porto.
  • A 40-hour working week, with eight-hour working days and a one-hour lunch break.
  • Paid annual leave and public holidays, with compensatory days off when working on holidays.
  • A competitive salary package, including a meal allowance, holiday bonus, and Christmas bonus.
  • Health insurance from day one.
  • Paid training and structured onboarding for the role.
  • Career development opportunities in technical customer support.
  • An international and multicultural work environment.
  • Full support from Workster throughout the recruitment and onboarding process.