Workster is partnering with a leading provider of digital healthcare solutions to recruit a French-speaking Customer Support Advisor in Braga, Portugal. In this role, you will play a key part in supporting healthcare professionals, helping them use the company’s software and services confidently and effectively.

This is an excellent opportunity to join a growing team focused on innovation, collaboration, and delivering outstanding customer experiences within the digital health sector.

French-Speaking Customer Support Advisor in Braga – Digital Healthcare

Your Role

  • Guide and support healthcare professionals by phone, responding to incoming inquiries and making proactive follow-up calls.
  • Deliver remote training sessions to help users navigate the platform confidently.
  • Handle requests received via email and ticketing systems, ensuring prompt and accurate resolution.
  • Advise customers on product features and usage, resolving questions and helping them make the most of the software.
  • Collaborate with sales, marketing, and product teams to improve customer satisfaction and provide feedback on recurring issues.
  • Maintain clear documentation of customer interactions in internal systems.
  • Contribute to continuous improvement by sharing customer insights with the relevant teams.

Qualifications for French-Speaking Customer Support Jobs in Braga

Your Qualifications

  • Fluency in French (C2 level).
  • Previous experience in customer service or technical support is preferred.
  • Strong communication and interpersonal skills.
  • Comfortable providing training and guidance over the phone.
  • A proactive mindset and a problem-solving attitude.
  • The ability to multitask and manage workloads efficiently.
  • Tech-savvy, with the ability to learn new tools and software quickly.
  • Eligibility to work in Portugal.

French-Speaking Digital Healthcare Support Job in Braga – Salary and Benefits

The Offer

  • An excellent remuneration package based on experience and performance.
  • A meal allowance.
  • Private health insurance.
  • Life insurance.
  • Full training and onboarding.
  • A supportive and dynamic working environment within a fast-growing healthcare technology company.