Workster is partnering with a leading global customer experience provider to recruit a French-speaking Customer Support Advisor for their technical support team in Lisbon. This role focuses on assisting users with in-vehicle navigation and multimedia systems for a renowned car manufacturer, offering you the chance to work with innovative technology in a multicultural environment.

As a Customer Support Advisor, you will be the first point of contact for users of in-car multimedia and navigation systems.

Your Role

  • Handling customer inquiries via phone and email regarding navigation systems such as R-Link, TomTom Live Carminat, and Medianav.
  • Providing technical support and responding to service requests and complaints with accuracy and empathy.
  • Logging customer issues in Salesforce to ensure efficient internal communication, particularly for fault diagnostics.
  • Participating in a comprehensive 15-day training program (remote to start) covering company tools, products, and communication techniques.
  • Maintaining high levels of service quality and adhering to internal performance standards.
  • Initially working from home with a transition to the company’s Lisbon office when required.

Your Qualifications

  • Fluency in French (spoken and written) and basic English.
  • Excellent communication and problem-solving skills.
  • Comfortable with customer interaction via phone and email.
  • Basic technical aptitude and ability to learn new software systems (e.g., Salesforce).
  • A collaborative mindset and willingness to work in a structured, performance-driven environment.
  • Flexibility to work 40 hours per week on a rotating Monday–Friday schedule (07:00–18:00).
  • Previous customer service experience is a plus but not mandatory.

The Offer

  • Full-time contract with long-term career development opportunities.
  • 15 working days of paid training covering all essential tools and processes.
  • Health insurance from the first day of your contract.
  • Meal allowance via a prepaid card usable in restaurants, cafés, and supermarkets.
  • Relocation support available, including benefit-in-kind housing options for selected candidates.
  • Access to modern office facilities, including lounges, cafeterias, and team collaboration spaces in central Lisbon.