Workster is partnering with a leading international customer experience company to recruit German-Speaking Technical Support Specialists for a technical support project based in Lisbon, Portugal.

In this role, you will provide technical assistance to German-speaking customers, helping them resolve technical issues, troubleshoot problems, and ensure a high-quality customer experience.

This opportunity is ideal for native German speakers with previous technical support experience, strong problem-solving abilities, and excellent communication skills. The position is based in Sete Rios, Lisbon, with the possibility of hybrid work after six months.

Your Role

  • Provide professional technical support to German-speaking customers
  • Identify, diagnose, and troubleshoot technical issues efficiently
  • Guide customers through technical solutions and problem-resolution procedures
  • Handle customer enquiries with professionalism, patience, and empathy
  • Investigate technical problems and provide clear, accurate instructions
  • Escalate complex technical issues to the appropriate teams when necessary
  • Maintain high standards of customer satisfaction and service quality
  • Collaborate with colleagues to ensure efficient problem resolution and continuous service improvement

Your Qualifications

  • Native-level German proficiency, both written and spoken
  • Advanced English proficiency
  • Previous professional experience in Technical Support is mandatory
  • Strong technical troubleshooting and problem-solving skills
  • Excellent communication and interpersonal abilities
  • Customer-oriented mindset with a proactive approach to resolving issues
  • Ability to explain technical information clearly and effectively
  • Good organisational skills and attention to detail
  • Ability to work independently and collaborate within a team
  • Immediate availability to start working
  • Availability to work in Lisbon, Portugal

The Offer

  • Full-time position based in Sete Rios, Lisbon
  • Monday to Friday schedule, with rotating shifts between 07:00 and 17:00
  • Hybrid working possibility after six months, subject to performance and attendance
  • Monthly performance bonus based on individual results
  • Opportunity to work in an international technical support environment
  • Professional experience in a specialised technical support project
  • Collaborative working environment focused on service quality and customer satisfaction
  • Opportunity to further develop technical troubleshooting, communication, and customer service skills