Workster is partnering with a leading global customer experience company to recruit Italian-speaking Customer Support Specialists for an exciting streaming entertainment project, working fully remotely from Portugal.

If you’re passionate about movies, TV series, and delivering outstanding customer experiences, this is a fantastic opportunity to join an international team supporting one of the world’s most popular streaming platforms. You’ll help subscribers with their accounts, subscriptions, and technical inquiries while enjoying the flexibility of working from home anywhere in Portugal.

Your Role

  • Provide customer support via phone, email, and chat in Italian and English
  • Assist customers with account management, subscriptions, billing, and streaming inquiries
  • Troubleshoot technical issues related to streaming services, devices, and account access
  • Guide customers through product features and platform functionality
  • Resolve customer concerns efficiently while delivering an exceptional customer experience
  • Accurately document customer interactions using internal systems
  • Escalate complex cases when necessary and ensure timely follow-up
  • Meet quality and customer satisfaction targets while working in a fast-paced environment

Your Qualifications

  • Native-level fluency in Italian
  • Good command of English (B2 level)
  • Previous experience in customer service is an advantage but not essential
  • Excellent communication and active listening skills
  • Strong problem-solving abilities and customer-focused mindset
  • Comfortable using multiple digital tools and systems simultaneously
  • Ability to work independently and effectively in a remote environment
  • Currently based in Portugal or willing to relocate to Portugal
  • Suitable home-working environment and reliable internet connection
  • Flexibility to work rotating shifts, including weekends and public holidays

The Offer

  • Fully remote position from anywhere in Portugal
  • Comprehensive paid onboarding and training
  • Stable full-time employment
  • International and multicultural working environment
  • Career development and internal growth opportunities
  • Private health insurance
  • Meal allowance
  • Ongoing learning and development programs
  • Rotating schedule covering Monday to Sunday, 07:00–21:00, with 2 rotational days off
  • Opportunity to support one of the world’s leading streaming entertainment platforms