Workster is partnering with a leading international customer experience company to recruit Danish-Speaking Customer Support Advisors for a well-established Scandinavian airline in Warsaw, Poland.

In this role, you will support Danish-speaking passengers with flight reservations, booking modifications, cancellations, refunds, loyalty programmes, and general travel enquiries through phone, email, and live chat.

This is an excellent opportunity for candidates with strong communication skills, a passion for travel, and a customer-focused mindset who want to develop their careers in the international aviation industry.

Your Role

  • Provide professional customer support to Danish-speaking airline passengers through inbound calls, live chat, and email
  • Assist customers with flight bookings, reservations, and ticket-related enquiries
  • Support passengers with flight changes, rebookings, and cancellations
  • Handle refund requests and provide information about airline policies and procedures
  • Assist customers with loyalty programme enquiries, including membership benefits and reward points
  • Provide accurate information about flights, travel arrangements, and available airline services
  • Guide passengers through online booking platforms and digital self-service tools
  • Identify customer needs and deliver efficient, personalised solutions
  • Manage multiple customer interactions and digital systems while maintaining a high standard of service
  • Handle complaints and challenging situations professionally and empathetically
  • Document customer interactions accurately and maintain up-to-date records in internal systems
  • Collaborate with colleagues and specialised teams to resolve complex enquiries
  • Contribute to customer satisfaction and the achievement of individual and team performance objectives

Your Qualifications

  • Danish proficiency at C1 level or higher, with excellent written and spoken communication skills
  • English proficiency at B2 level or higher
  • Excellent communication skills and a customer-oriented approach
  • Strong multitasking abilities and attention to detail
  • Comfortable working with multiple digital tools, applications, and customer support systems
  • Good problem-solving skills and the ability to remain calm under pressure
  • Interest in the airline, travel, and tourism industries
  • Ability to communicate effectively through telephone, email, and live chat
  • Positive, proactive, and adaptable attitude
  • Strong organisational skills and the ability to prioritise tasks
  • Ability to work independently and collaborate effectively within a team
  • Previous experience in customer service, contact centres, travel, or aviation will be considered an advantage
  • Technical or digital experience will be considered an additional asset
  • Availability to work rotating shifts, including approximately one to two weekend days per month
  • Availability to work on-site in Warsaw, Poland

The Offer

  • On-site position in Warsaw, Poland
  • Full-time employment, 40 hours per week, five working days per week
  • Rotating shifts within operating hours of 07:00–19:00, Monday to Friday, and 09:00–18:00 on weekends
  • Weekend work expected approximately one to two days per month
  • Initial one-year employment contract, with the possibility of a permanent contract afterwards
  • Seven weeks of fully paid training from the first day
  • Comprehensive training on airline services, booking systems, customer support procedures, and digital tools
  • Private medical healthcare through LUXMED
  • Multisport benefits package
  • Access to online learning and professional development resources
  • Ongoing coaching and support from experienced team members
  • Additional language development opportunities
  • Career progression opportunities, including potential advancement into training and other internal positions
  • Opportunity to gain specialised experience in the international airline and travel industry
  • Professional, multicultural, and collaborative working environment
  • Integration into an international organisation with opportunities for long-term career development