Workster is partnering with a leading global customer experience provider to recruit Danish-speaking Customer Support Advisors for a digital communication and software project in Larnaca, Cyprus.

In this role, you’ll support customers using secure digital communication platforms across both public and private sector services. You’ll assist users via phone, chat, and email, helping resolve account and technical issues while ensuring they receive clear, professional, and efficient support. The position is fully on-site in Larnaca and is open to both local candidates and EU citizens willing to relocate to Cyprus. External Recruitment Agency Req…

Your Role

  • Provide customer support in Danish via phone, chat, and email
  • Assist customers using digital communication platforms and related online services
  • Troubleshoot technical issues involving mobile applications and websites
  • Help customers resolve access, functionality, and general platform-related issues
  • Provide clear step-by-step guidance to users experiencing technical difficulties
  • Support both private users and business customers
  • Liaise with specialised teams regarding business account enquiries when required
  • Guide customers to the appropriate department or service depending on their enquiry
  • Escalate complex or sector-specific cases to the appropriate internal team or external partner
  • Ensure cases are handled efficiently and followed through to a timely resolution
  • Handle customer concerns and complaints professionally
  • Maintain a high standard of customer service while accurately documenting interactions External Recruitment Agency Req…

Your Qualifications

  • Native or near-native level of Danish (C2)
  • Good command of English (B2 level)
  • Minimum high school diploma
  • Previous professional experience is preferred but not required
  • Customer service experience is an advantage
  • Technical support or troubleshooting experience is an advantage
  • Previous contact centre experience is an advantage
  • Strong communication and active listening skills
  • Good problem-solving abilities and a customer-focused mindset
  • Comfortable supporting customers across phone, chat, and email
  • Confident using digital platforms, websites, and applications
  • Ability to handle complaints and more complex customer situations professionally
  • Local candidates in Cyprus or EU citizens willing to relocate are welcome to apply
  • Availability to work fully on-site in Larnaca

The Offer

  • Fully on-site position in Larnaca, Cyprus
  • Full-time employment, 40 hours per week
  • Rotating schedule covering Monday to Sunday between 09:00 and 21:00
  • Initial training from Monday to Friday, 09:00–17:30 External Recruitment Agency Req…
  • Uncapped performance bonus based on completed cases
  • Relocation support available for eligible EU citizens moving to Cyprus
  • Choice between a relocation allowance or a flight reimbursement and temporary accommodation package
  • Relocation allowance option for candidates arranging their own travel and accommodation
  • Alternative option including flight reimbursement of up to €300 and access to company accommodation for up to 2 months
  • First month of company accommodation provided free of charge, with a reduced contribution for the second month
  • Opportunity to gain experience in both customer service and technical support
  • International and multicultural working environment
  • Professional training and ongoing development opportunities
  • Opportunity to build experience supporting digital services used across both public and private sectors