Workster is partnering with a leading international customer experience provider to recruit German-speaking Customer Support Experts for a major global online travel and accommodation platform.

This is a fully remote position from Greece, where you will assist both travellers and accommodation partners with reservations, payments, cancellations, refunds, account enquiries, and other travel-related requests via phone, email, and messaging channels.

Your Role

  • Provide professional customer support via phone, email, and messaging channels
  • Assist customers with existing reservations and booking-related enquiries
  • Handle cancellation and modification requests
  • Support customers with payment and refund enquiries
  • Handle complaints professionally and work towards effective resolutions
  • Assist with account and platform-related questions
  • Provide information and guidance regarding travel and accommodation services
  • Support both individual customers and business partners
  • Accurately document customer interactions and follow established procedures
  • Manage multiple customer requests while maintaining high quality and efficiency
  • Deliver support primarily in German, with some English-language support when required

Your Qualifications

  • German at C1 level or higher
  • English at B2 level or higher
  • Strong written and verbal communication skills
  • Good computer skills, including familiarity with Windows and basic troubleshooting
  • Strong multitasking and problem-solving abilities
  • Customer-focused, empathetic, and comfortable handling complaints
  • Ability to work effectively in a fast-paced customer service environment
  • Previous experience in customer service, contact centres, hospitality, or the travel industry is an advantage but not mandatory
  • Comfortable completing an intensive 3-week training programme in English
  • Currently based in Greece or willing to relocate to Greece

The Offer

  • Complete support to help you ease your relocation to Greece — flight ticket expenses covered, hotel accommodation upon arrival, and support with the house-searching process, all at no cost to you
  • Fully remote work from Greece
  • Competitive monthly salary + 2 extra salaries per year
  • Attractive Refer-a-Friend bonuses
  • Healthcare benefits and numerous additional discounts
  • Full training by certified instructors
  • Ongoing coaching, training, and support to help you succeed in the role
  • Professional growth and career development opportunities
  • Free online Greek language courses
  • Special company events and community & social responsibility initiatives
  • Access to state-of-the-art company premises with modern facilities and relaxing break areas
  • Opportunity to work within an international and multicultural environment
  • Opportunity to join a Great Place to Work-Certified company
  • Opportunity to build experience within the international travel and hospitality industry