Workster is partnering with a leading global customer experience provider to recruit German-speaking Technical Support Advisors for a fully remote role within Spain.

This opportunity is ideal for candidates with a technical mindset who enjoy helping customers, solving problems, and working in an international, fast-growing environment. You will support dealers and end users, delivering high-quality technical assistance while contributing to a positive and professional customer experience.

Your Role

  • Act as the first point of contact for dealers and end users via phone and email
  • Troubleshoot technical issues and provide clear, accurate solutions
  • Educate customers on product usage, updates, and best practices
  • Create, manage, and follow up on support tickets to ensure resolution
  • Collaborate with internal teams to handle complex or escalated cases
  • Maintain accurate customer records and documentation in internal systems
  • Ensure service quality, professionalism, and adherence to support procedures

Your Qualifications

  • Fluent or bilingual German (C1/C2) with advanced English
  • Minimum 2 years of experience in customer service or technical support
  • Strong communication and active listening skills
  • Ability to take ownership of cases and drive them to resolution
  • Comfortable working in a customer-facing, problem-solving environment
  • Organized, detail-oriented, and confident using support tools and systems
  • Motivated, adaptable, and eager to learn
  • Currently based in Spain
  • Comfortable working independently in a remote environment

The Offer

  • Fully remote position from anywhere in Spain
  • Full-time permanent contract (39 hours/week)
  • Fixed schedule: Monday to Friday, 09:00 – 18:00
  • Performance-based bonus
  • Fully paid training and structured onboarding
  • Continuous learning, upskilling, and career development programs
  • International and multicultural work environment
  • Opportunity to develop your technical support expertise while working from home