Workster is partnering with a leading global customer experience provider to recruit Portuguese-speaking Customer Support Specialists for an exciting Online Booking project in Porto, Portugal.

In this role, you will support customers for one of the world’s largest online travel platforms, helping users with accommodation reservations, travel-related inquiries, and booking services across a wide range of destinations worldwide. You will work in an international environment, ensuring customers receive high-quality support and seamless service throughout their travel journey.

This is a full-time, on-site position based in Porto, joining a dynamic and multicultural customer support team.

Your Role

  • Provide customer support via inbound calls, outbound calls, and online channels, depending on customer needs
  • Assist customers with inquiries related to bookings, accommodations, travel services, and online reservations
  • Resolve routine issues related to products and services in a professional and timely manner
  • Deliver high-quality customer service while ensuring customer satisfaction
  • Provide accurate information and guidance throughout the booking process
  • Maintain clear and accurate documentation of customer interactions in internal systems
  • Collaborate with internal teams to ensure a smooth customer experience

Your Qualifications

  • Native or fluent Portuguese (C1-C2 level) with good English skills
  • Previous experience in customer service is a plus
  • Previous experience in the travel or online booking industry is preferred
  • Strong communication and problem-solving skills
  • Customer-oriented mindset with attention to detail
  • Comfortable working in a fast-paced environment
  • Ability to work independently and as part of a team
  • Based in or willing to relocate to Porto
  • Availability to work on-site in Porto

The Offer

  • Full-time, on-site position in Porto, Portugal
  • Monday to Friday schedule: 07:30 – 17:00
  • Weekends off — Saturday and Sunday
  • Health insurance from day one (NIF and NISS are required for enrollment)
  • Paid training and structured onboarding
  • Opportunity to work on an exciting international online travel project
  • Dynamic and multicultural work environment
  • Career growth and long-term development opportunities
  • Full support from Workster throughout the recruitment process